退款政策 Refund Policy

最后更新 Last updated: 2026-11-10

数字商品不退款 Digital goods are non-refundable

PassCA 销售的是数字内容（题库解锁），付款成功后立即解锁、可立即使用。因此除下列情况外，购买后不予退款。购买前，每个考试都可以免费试做 20 题，请先试用再决定是否购买。

PassCA sells digital content (question-bank unlocks) that is delivered and usable immediately after payment. Therefore, purchases are non-refundable except in the cases below. Every exam offers 20 free questions so you can try before you buy.

以下情况可全额退款 We will refund in full if

• 重复扣款：同一商品被重复收费。You were charged more than once for the same item.
• 技术故障：已付款但未能解锁，且我们在收到邮件后无法为你修复。You paid but the unlock was not delivered, and we cannot fix it after you contact us.
• 未经授权的付款：并非你本人发起的付款。The payment was not authorized by you.

如何申请 How to request

请在付款后 30 天内发邮件到 wenjie1835@gmail.com，附上付款邮箱、Stripe 收据和问题说明。退款批准后原路退回，到账时间取决于发卡行（通常 5–10 个工作日），对应的解锁同时撤销。

Email wenjie1835@gmail.com within 30 days of payment with the email you paid with, your Stripe receipt and a description of the problem. Approved refunds go back to the original payment method (usually 5–10 business days, depending on your bank), and the related unlock is removed.

如对扣款有疑问，请先联系我们，我们会尽快处理。If you have a question about a charge, please contact us first and we will resolve it quickly.